CSS

06 February 2014

StarHub Customers? Try this SmartSupport VAS when get brand new phone from StarHub Shop!

Have you ever wish that you back up all your photos, your video and especially your contacts when your beloved phone went dead on you, dropped into the toilet bowl, on the floor and screen cracked, stolen or simply went missing? Even so, replacing a new phone sometimes can be tedious and you urgently need a replacement phone quickly.

Quite recently, StarHub launched a new value added service specially to provide not just technical support for your brand new mobile phone purchased at StarHub Shop or Exclusive Partner Outlet, it also provide few other exciting features:
  • Automatically backup your photos, video and contacts from your smartphone to secured online backup storage. (5 GB allowed for photos and videos. Backup for contacts are unlimited. Amazon is the Cloud Provider.)
  • Locate your missing Smartphone, send alarm or even wipe your data if your smartphone is irrecoverable.
  • Anti-virus and Safe Browsing. 
  • Mobile Phone replacement with your backup content within 4 hours* in Singapore and selected countries. (*Report must be made & approved before 2pm Monday to Saturday or else it will be delivered the next working day)
Watch the below Ads to briefly understand why this is important for you.


Do note that the mobile replacement (new or refurbished sets) does not come free and it can only occur twice within one year. How much you need to pay is depending whether is it a swap or replacement, refer to the table for the fees payable. You can use your credit card to pay while you report or cash when phone is delivered to your desired address. Swap does not include SIM card and battery unless your mobile phone battery is non-removable like iPhone or HTC One. If your phone model is not available, StarHub will replace with a different brand, model and/or colour, usually comparable or better than your existing phone.



I manage to have a trial of their Smart Support software for HTC Butterfly S running on Android 4.3. 

Search StarHub and scroll down to this app at Google Play Store. Click Install.

Loading after installing...

Terms and Condition.... check to agree.

Allow this app to access your data and location.

Enter your mobile number to proceed.

You should receive a SMS pin, enter it to continue. 

Creating my own password and set security question in case I forget my password. Need to enter email add too.

Need to activate to allow this app to do the above.

Downloading virus definition and updates...



Options available for Backup

Here is the process...

Showing the result of my backup


All these are pretty straight forward, set it up and forget. Very useful for those mobile phone users who are not really IT Savvy and this will be a help mate for sure. It will run on the background and all these data that you back up will be restored to your replacement mobile phone. Your contacts, your photos (even if it is stored in microSD card) or video etc. No SMS will be back up however and no other data. 

One of the limitation I feel is the storage space and perhaps they can allow users to pay subscription fees for bigger storage space capacity. Also, StarHub Customers have to decide on the spot if they want to have this service, else they will not be able to enjoy this service at all.  It will be good if they are given at least 48 hours to consider whether to take up the service or not as not many are aware of this VAS.