16 October 2014

Review on BlackBerry Passport

BlackBerry Passport, possibly the most unique Smartphone in recent times, considering the square display and a qwerty keyboard which is touch responsive. Swiping up those predictive words instead of typing, just like how you did it with Z10 or Z30. That's amazing! In terms of apps, without sideload SNAP which works like Google Playstore, BlackBerry preloaded Amazon Appstore in their newest OS 10.3 installed in BlackBerry Passport which will be subsequently available for all other BlackBerry 10 devices as well. That somehow compensate the lack of apps, one of the common complain you hear about.

BlackBerry Passport uses IPS-LCD display which delivers more accurate colors, and allows the screen to be viewed from a wider angle. The downside is that an IPS-LCD may consume more power than a TFT-LCD. Currently iPhone 6 and iPhone 6 plus are using similar display.

Its screen resolution makes it comfortable to read content whether from your emails or web sites. However, when watching video or Youtube, you will always see the black bar on top and bottom of the video. Not able to stretch your video which is also pointless and it will crop the video even if you can do so. Make no sense of rotating the screen too since its a square. 

Watching Youtube video
Yet no matter how big or square this BlackBerry Passport is, thankfully I am still able to mount this device with my existing Mobile Car Mount.

Mobile Car Mount
Just as when you though you mastered using Q10 qwerty keyboard, BlackBerry released another version of keyboard that require a new learning curve, can't really use one hand to type (not encouraging using keyboard when driving please). 

Because the whole keyboard is touch sensitive, when I was using the keyboard to type message on Telegram (installed using SNAP but available via Amazon Appstore), the whole screen or message will scroll up and down, frustrating. However, that doesn't happen when composing emails or on other native BB apps. 

You can use the keyboard like how you use trackpad in legacy BlackBerry devices, using it to control the cursor and all. 

Perhaps, the predictive words is the saving grace if you find it challenging to type using the qwerty keyboard like I did. Swiping up those predictive words is fun! 

Social Media:
Although WhatsApp, Facebook, Twitter and Foursquare (which I hardly use at all now), native apps like Instagram and Telegram are lacking. Installing them via SNAP (3rd Party app that require you to sideload) is possible but do not expect them to work 100% well in Android devices. Notification issues and crashing particularly for Instagram pretty prone. Instagram for OS 10.2 are more stable but I guess 10.3 still having issues handling Instagram. 

I appreciate the fact that it is Built in. Changing secondary battery is seems somewhat old school when now Powerbank like XiaoMi 10200 MAH is so affordable. I can also imagine any phone with removable battery is subjected it falling apart when you drop it from certain height and therefore switching off your phone. Relating to my own experience, I am using HTC Butterfly S with a built in battery and I accidentally left it on top of my car and drove off. To cut the story short, I managed to recover it using Android Device Manager and locate the precise location of my phone. Can't imagine the time and effort I will need to take if the battery dropped off from my smart phone. 

Operating System:
One thing for sure, BlackBerry engineers are constantly updating, fixing and improving their OS, 10.3 is their latest and I must say its further enhance the user experience with. One of the obvious feature, pretty much like Siri for iOS, Cortana for Windows Smartphone and Google Now for Android, BlackBerry Assistant is released to do just that. This is their first generation, so don't expect it to work exactly like other platform but there's always room for improvement! 

Amazon Appstore allows you to install Android Apps, but you can side load SNAP into your BB and also install android apps you can find in Google Play store. If for some reason, you have to reboot your BB, it will remembers your open apps. 

Further improvement has been make for managing their emails interface, such that you can easily select your emails for archiving to another folder or deleting them. You can "pinch in" to read your unread emails and "pinch out to resume the normal view of your Inbox.

They also included a new advanced interaction feature, such as "Lift to Wake", "Flip to Mute" and "Flip to save Power".

BlackBerry Blend:
You are able to access your emails, calendar, text messages, BBM and other files from your BB Passport even without using your USB cable. You can connect it under the same wireless network. 

However, I do encounter an issue when trying out BBM on the laptop, as I type the message, it will not be refreshed at times and I have to refer to the device itself to see new messages, although there are notification that pops up and show new messages. Subsequently, as I type new message on BB Passport, then it refreshed. I am sure BlackBerry engineer will get this resolve. 

Accessing your BlackBerry Passport via your laptop

Music - Transferring one album of the songs, simply drag and drop into the device will upload wirelessly. BlackBerry Passport speaker although still not front facing but could be the loudess BlackBerry device ever built which I am impressed! 

If you are looking for a smartphone purely for communication, specifically Emails, SMSes, WhatsApp, BBMs, Social Media status updates on Facebook and Twitter etc, watching decent videos on Youtube and listening to music while travelling... Surfing the web and reading with ease? This is the smartphone you should consider getting! 

4.5 Inch Display, IPS-LCD display with Gorilla Glass 3, 1440 x 1440 resolution at 451 PPI.
2.2 GHz Quad-Core Qualcomm Snapdragon 801 Processor 3 GB RAM
32 GB On-Board Storage, MicroSD Slot (Support up to 128 GB)
Wifi 2.4GHz 802.11 b/g/n and 5Ghz a/n + ac. 4G (LTE) Hotspot available, Bluetooth 4.0 Low Energy.
13 MP Rear Camera with Auto Focus, 4128x3096 pixels, Optical Image Stabilization, 1080p@60fps HD Video Recording
2 MP Front Camera & 720p HD Video
3450 mAh Battery (Non-removable)
Capacitive touchscreen 3-row BlackBerry Qwerty keyboard
Uses Nano-SIM
Weight 196g. (iPhone 6 only weight 129g, iPhone 6 Plus weight 172g)

25 July 2014

Review on UE Boom

Retailing at S$299 which is a bit pricey but considering it is water and stain resistant. Compact and durable Bluetooth speaker, as its name 360 degree suggested, project sound  in all directions and its very loud, well built for conference call in the office and at the same time, perfect for outdoor use too! It promised to last at least up to 15 hours of battery life. What's best is it can pair up to 2 devices at the same time!

Let's face it! It may not have the BEST sound in terms of quality but I can be pretty sure, it is most practical to have it around you when you are outdoor in a rugged environment, like camping, cycling, playing beach ball, picnic etc. Other speakers may not be able to withstand harsh weather and conditions. You can even clip to your belt loop on the little clasp with a carbiner clip. Remove the clip, you got a hole for a camera tripod, how about that?! 
Ok, when come to sound, this speaker is a winner when come to loudness! It sound spreads widely with a pretty strong clarity when listening to vocals. Especially when watching talk show on Youtube like "The Tonight Show Starring Jimmy Fallon" or "Jimmy Kimmel Live" , you will definitely enjoy throughout considering you can increase its loudness. One setback would be weak bass output, tried playing some EDM or Trance hits I listen to, it doesn't fail terribly but just not that kind of bass you enjoy.  

As mentioned earlier, its fantastic to use for conference call and the built-in mic relays your voice clearly to the other end and of course, again, you can hear them loud and clear! 

This guy is NFC enabled so you can just tap to hook up, else you can use conventional Bluetooth method to link. 

General Information about UE Boom
Wireless Protocol
Bluetooth 3.0
Wireless Range
Up to 50 feet or 15 meters
Connection Type (Audio Input)
Analog stereo (3.5mm), Bluetooth
Audio Controls
Power On/Off, Volume control, Bluetooth connect button
Indicator Lights (LED)
Power on (white) on power button, Bluetooth connect (blinking white)
Battery Details
Size: Proprietary
Quantity: 1
Type: Li-Ion
Battery Life
Recharge time: Estimated 2.5 hours
Discharge time: Up to 15 hours
Power Adapter
Yes (5.1v, 2A)
Cable Length (Power/Charging)
4 feet or 1.2 meters
Microphone Specifications
Microphone Type
Noise Canceling
Frequency Response
200 Hz to 3.2 kHz
-36.0dB V/Pa (+/-3dB) @1kHz
Product Dimensions
Product component
69 mm (2.7 inch)
180 mm (7.1 inch)
540 g (19 ounce)

24 July 2014

Review on Logitech Multimedia Speakers Z213

If you are looking for super budget desktop speakers yet not inferior sound quality with a decent base for your office use, you come to the right place! Logitech Multimedia Speakers is a light weight sound system that cost less than S$50. To be exact, it's just S$39.90.

Let's head straight to the product description:

Logitech Multimedia Speakers Z213
Full Bass, compact design. Add a richer, deeper sound experience to YouTube videos, streaming movies, your favorite music and games. Compact satellite speakers deliver excellent sound quality yet fit easily on a desk, bookshelf or TV cabinet. The subwoofer pumps out deep bass that’s easy to adjust to your liking. Whether you want better, fuller sound for your PC, Mac or the music on your smartphone, this stereo speaker system makes great audio plug-and-play easy.

Rich, full bass
From explosive movie tracks to the driving beats behind your favorite songs, the down-firing subwoofer with 4” driver gives you deep, full bass you can feel. Quickly adjust the bass up or down to your taste with a simple turn of the bass control knob on the back of the subwoofer.

Convenient control pod with headphone jack
The wired control pod with power on/off and volume adjustment keeps you in full command of your sound. A headphone jack is built in so you can listen to music in total privacy anytime.

Compact size, high-quality acoustics
With an Inclined design, each satellite speaker is angled up to direct detailed sound to your ears while also saving valuable desk space. Tested and tuned at the state-of-the-art Logitech research and development labs, the Z213 is engineered to the same standards that have made Logitech the #1 selling PC speakers brand worldwide.

Product highlights
Subwoofer with bass control knob
Power/volume control pod
Acoustically tuned satellite speakers
Connects to computers, smartphones, tablets, MP3 players and game consoles with 3.5mm output
14W peak power (7W RMS)

  • It's cheap. Suitable for office use especially if sitting within limited space or cubicle. 
  • It's light weight & compact. Easy to move around. 
  • Adjustable bass and control pod for toggle off and on with volume control.
  • I was using it with Logitech Bluetooth adaptor which allows me to use my phone or tablet to connect. Ease of use!

23 July 2014

Windows Update Error Code 80070308 Solution

First of all, I must say I am not responsible for any damage done to your system as a result of this proposed solution I discovered when solving this problem I encountered as IT Support Engineer. You must do your own back up in any case!

I had tried many solutions I can Google and only this one works for me, so here it is:

1. Assuming you are using Windows 7 or if you are using Windows 8, please make sure you select the correct operating system on the top right hand corner.


2. If above doesn't work, try deleting or rename "SoftwareDistribution" folder found in your Windows Directory. For eg. "C:\Windows" (You may need do that in the Safe Mode)

3. Final step if still doesn't work, follow below steps:

1. Open Regedit
2. Go to HKEY_LOCAL_MACHINE\Components
3. Delete or rename REG_DWORD "pendingrequired=1"
4. Done! Try doing Microsoft Updates again...

Let me know if it works or encounter issues...

04 July 2014

Review on HTC One (M8) . Best Android Phone in 2014?

HTC had a multi-award winning phone on their hands with the original HTC One last year. So the though on my mind (and I'm sure many others, was just how would they manage to improve on it in 2014's successor??!?). With the HTC One M8, HTC sure has done not only that, but they have really set the bar even higher than ever!

I loved the metal finish on my HTC One M7 and when I unboxed the HTC One M8, I was astounded at the wraparound metal back (90% metal!! Wow!) and the curve and finish (on the Gunmetal Grey) was something that just felt so good and "right" in my hand when I held it, so much so that I didn't want to put it down! The finish and texture on the Gunmetal grey is superb! Obviously lots of thought and effort in getting the tactile feel down, just right!

Overall, I think this device is a winner, superb build and quality, screen is top notch, no lag when using it, Sense 6 is really upping the game with the tweaks and improvements, and though I'd personally wished for a slightly larger battery in the M8 (2800-3000mAh would've been superb) the improvements in terms of power usage and battery management, means that it last quite a bit better than its predecessor in my own heavy usage.

As a photographer, the camera on my device is important for making photos when I don't have my other cameras on me. The Ultrapixel camera on the HTC One M8 with the Duocamera setup goes some way to improve on the critiques of its predecessor.

The Ultrapixel camera definitely make a difference in lowlight and indoor scenes, while the increased data in the files from the depth sensor is telling in not only better photo files and coupled with the interesting features in the stock photo editor like uFocus, Foregrounder and so on, lets the average user get creative with their photos for sharing on social networks. In that respect, the camera is more than sufficient for social sharing, the details in files is sufficient and slight cropping is still acceptable, though given that the camera is still only 4 megapixels, heavy cropping isn't recommended, of course.

Lovely device, I wish everyone out there would get one, and realise what they've been missing when they experience the HTC One M8 firsthand for themselves!

- Eugene Cornelius

Below are some shots taken with HTC One M8

Reproduced with Permission : http://reviews.htc.com/4111/htc-one-m8_us/htc-one-m8-reviews/reviews.htm?reviewID=94530499

Check out this video by Pocket Now (Jaime Rivera)
Why I ditched the iPhone 5s for an HTC One (M8) 

03 July 2014

"Your system does not appear to have Intel Rapid Start Technology enabled" Error Message

You got this irritating pop up everytime you start your laptop? Fret not, this solution maybe able to help!

How to enable Intel Rapid Start Technology?

This method works so far for my Dell Vostro 3460 loaded with Windows 7.

You may try the solution I found online when I was solving my issue with the pop up:
  • First open cmd.exe and type in "diskpart"
  • At the DISKPART> prompt, type the following commands, in the order shown:
  • DISKPART>list disk
  • DISKPART>select disk X
(X is the disk number where you want to create the store partition. Refer to results from “list disk”
for exact disk number. Disk must be an SSD)

  • DISKPART>clean
  • DISKPART>create partition primary size=xxxx (depending on your size available listed, for eg 8191)
  • DISKPART>detail disk
  • DISKPART> select Volume Z
(Z is Volume of your store partition. Refer to results from “detail disk” for exact volume number)
  • DISKPART>set id=84 override
(The id must be set to 84)

Voila! Now there is no longer pop-ups when starting your computer. I hope!

27 May 2014

Lenovo Yoga Tablet 8

Incidentally, my first Android Tablet provided for me to do review, Lenovo Yoga Tablet 8 inch! Contrast to the previous post I shared on Lenovo Helix Ultrabook, this tablet is loaded with Android 4.2.2 Jellybean. Most of the people I bumped into when I was holding on to this tablet all commented positively about the design of this Yoga tablet, specifically, Lenovo using high-end materials for the aluminium back panel.

It provides good grip when holding the tablet. What separates it from other tablets you can find in the market is the kickstand and the iconic hinge. Popping out the kickstand allows you to bring the device into its three different modes: Stand, Tilt and Hold Mode, without the need to purchase additional casing. That is a winner for me, their kickstand!

Audio projection is ideal which is dual front-facint Dolby-certified speakers., pretty much the same like HTC One or HTC Butterfly S (the one I am currently using). I have no issue with loudness but somehow the bass is inferior as compared to HTC Butterfly S. My colleague said it do sound hollow. Still do pretty decent when watching movie or TV shows.

Unlike iPad, this tablet allow you to insert up to 64GB micro-SD card, plenty of space for your music files, pictures and movies! Their battery life with a full single charge can use up to 16 hours or 18 hours from the review I read about, pretty impressive I must say! For Nexus 7 (2013) model can probably last for 10 to 12 hours at most. 

Everything about the hardware specification: 

MT8125/8389 Quad Core 1.2GHz
Yoga Tablet 8: 8” HD display (1280x800) with multitouch & 178° wide viewing angle
Yoga Tablet 8: Up to 16 hrs of WiFi web browsing, Li-Ion, 6000 mAh
RAM: 1GB LP-DDR2 memory
Internal Storage: 16GB/32GB eMMC
External Storage: 64 GB micro-SD card storage support
802.11 b/g/n
Bluetooth® 4.01
3G, Micro-SIM
Accelerometer (G-sensor)
Brightness (Ambient Light)
Vibration Function
Micro USB (Support OTG)
3.5 mm Audio Jack
5M Rear Camera
1.6M HD Front Camera
Yoga Tablet 8: 213 mm x 144 mm x (3.0-7.3) mm (Silver)
Dual Front-Facing Speakers
Microphone with noise reduction
Dolby Digital Plus DS1
404g when inserted with 3G SIM Card
Selling at S$449

Lenovo ThinkPad Helix Ultrabook

This is my first time ever using a tablet PC as a daily driver for almost 2 months or more and I have to say I am very impressed with its performance. Considering it uses Windows 8, boot up time is super fast as compared to my Windows 7 Dell laptop. Of course, the hardware specs is nowhere near this machine. Before I move on further, check out this Lenovo Helix specs based on the one I was provided for this review.

Everything about the hardware specification:

3rd generation Intel® Core&trade i7-3667U (Up to 2.0GHz, 4MB L3, 1333MHz FSB)
Windows 8.1 Pro
11.6" Full HD (1920 x 1080) IPS (400 NITS)
Intel® HD 4000 Graphics
720p HD face-tracking technology, low light sensitive
Tablet - 3-cell 42Whr (Up to 6 hours tablet only)
Keyboard Dock - 4-cell 28Whr (Up to 10 hours in laptop or tablet+ mode)
Tablet - 296 mm x 187.3 mm x 11.6 mm (11.7" x 7.3" x 0.5")
Clamshell - 296 mm x 187.3 mm x 20.4 mm (11.7" x 7.3" x 0.8")
Tablet - 0.83 kgs (1.8 lbs)
Clamshell - 1.7 kgs (3.8 lbs)
Dolby® Home Theater® v4
Intel® Centrino® Advanced-N 6235

Keboard Dock
1 MiniDisplayPort
1 USB 3.0
3.5mm Combo Jack Headphone/MIC

1 MiniDisplayPort
1 USB 2.0
1 SIM card slot

One of the obvious feature of this laptop or should I say tablet, is I can dismount from the keyboard and use it as a tablet, which mean it is touch screen and it is pretty sensitive when rotating to either landscape or portraits. In terms of performance, it score pretty high.

Source: http://www.pcworld.com/article/2046007/lenovo-thinkpad-helix-review-a-versatile-but-expensive-ultrabook-tablet-hybrid.html
Battery life with extensive use of word processing, emails, playing Youtube videos and listening to music, can easily last for at least 6 to 10 hours... if using just the touchscreen tablet, it will hold up for 4 to 6 hours which is unlike Android tablets or iPad. Having said that, you must understand it is a full fledged PC!

Another thing I want to mention about this particular laptop is Lenovo Solution Center, it provide the ease of Driver Update of its hardware, troubleshoot any fault with your hardware, status of  your system and back up too. It also allow you to check your warranty status. This will provide the ease of use and provide you essential information about your laptop.

Overall, it gives me the complete experience of using it both as a laptop and a tablet when I need to, it may be a little heavier than iPad, yet functionality exceeds my concerns for weight. It is currently selling around S$2499 which come with 3 Years On-Site Warranty (without 3G module). Add on S$100 for 3G Module. Going to PC Show might get a better price though. http://itfairsg.com/pcshow2014/

19 March 2014

Review on BlackBerry Z30

Other than BlackBerry Q5 which is a budget version of BlackBerry Q10, I had pretty much covered most of the BlackBerry 10 devices, including this BlackBerry Z30 which I am pretty much excited about since there's so much rave about it among the BlackBerry hardcore users.

After me trying it out myself for couple of weeks, the excitement is proven VALID!

Obviously, its bigger screen and bigger battery capacity (2880 mAh) is the main draw to BB fans, pretty much able to withstand a full day extensive usage and last to the following late morning even. Big screen also make it easier for me to use their touch screen keyboard and somehow even the sound had improved... its louder and produce a kind of stereo effect that you don't know where it emit from. I wouldn't say that the hardware specification are anywhere near to what other competitors can offered, rather BlackBerry want to maximise the user experience.

It is more than a year since the first BlackBerry Z10 launched, since then many software updates were released and even now, they are still constantly releasing fixes and improvement to user experience. One of the main issue with BlackBerry 10 is not enough apps, with the updated Android Runtime to 4.2.2, no longer do we need to convert Android APK to BAR and sideload it in order to use. I can just download Instagram directly from SNAP (which require you to do one time sideload it to your BB 10 device) or any means to download APK to your device.

Up to this day, even as I use HTC Butterfly S for almost 7 months now, I still prefer sliding up to wake up the smartphone like how I do for Z10 or Z30.

Cut to the chase, this Z30 allow you to load up 64GB SD card for external storage as compared to 32GB for Z10. Screen resolution is not full HD but using Super AMOLED 5-inch, 1280 x 720 pixel display (294 ppi). 2GB RAM, 16GB Internal Storage, 8MP Rear camera and 2MP Front camera which are pretty decent though I wouldn't say it is fantastic... HTC Butterfly S camera are way much better especially in low light environment. It support 4G LTE network, Wireless 802.11 a/b/g/n, Bluetooth 4.0 and the rest are pretty much the same as Z10. It weights 170g. Last but not least, its running on Dual core 1.7Ghz Snapdragon and Quad-core Adreno GPU, which will speed up in loading your web sites and enhance your browsing experience. One of the fastest browser around in the market. One obvious feature in BB 10 you cannot ignore is the Reader Mode which I will not talk much about it here. Click the link to understand more.

Overall, I prefer using Z30 as a daily driver as compared to Z10 or Q10. Much to do with its battery life and screen size! These 2 features already given me good reason to keep using Z30!

You may want to read more about Z30 here: http://crackberry.com/blackberry-z30-review

Got time? Do watch below on some tips using BlackBerry Z30 or Z10. It also work for Q10 and Q5 too.

26 February 2014

Review: Logitech G602 Wireless

Recently, Logitech announced that seven of its products have won the prestigious 2014 iF product design award for excellence in the computer and audio/vido categories. Logitech G602 Wireless Gaming Mouse is one of them!

Selling here in Singapore for $109 may seems to be pretty affordable for serious gamers and it is compatible to both Windows (Vista, 7 and 8) and Mac OS X 10.6.8 or higher.

The Logitech G602 Wireless Gaming Mouse sets a new standard in wireless gaming, with a battery life that blows the competition away. Featuring two modes, the mouse delivers 250 hours of non-stop gaming battery life when in performance mode, and up to 1,440 hrs of battery life in endurance mode. It features exclusive Delta Zero sensor technology that offers high accuracy cursor control. The mouse has 11 programmable controls, allowing hardcore gamers to reassign any game command or multi-command macro with optional Logitech Gaming Software aka LGS.

Inside the box, other than the mouse itself, a small USB mouse receiver (500Ghz), a receiver extender cable (which is necessary if you are using a Desktop PC) and 2 AA batteries included.
I passed this mouse to 2 of my gaming friends and these are what I had gathered from them:

- Fits well in the hand.
- Comfortable to use at the initial stage.
- Receiver is small and handy unlike the transmitter for Razor.
- Easy to get replacement batteries.
- Settings saved to mouse internal memory.
- It can be used across any computers.

- The dpi is abit low compared to Razor mouse.
- Polling rates is abit slow.
- Will love to have customization profile.
- No hardware reset button.
- Thumb buttons protruded design may cause pain after prolonged button spam.

12 February 2014

Review: Logitech Ultrathin Keyboard Folio for iPad Mini

Just got your iPad Mini last Christmas or use your  bonus to buy one? You are happy with it but you are looking for casing and one that comes with wireless keyboard? Look no further, Logitech Ultrathin Keyboard Folio may well be the perfect accessories you can find in the market. 

It is super light weight, one that provides comfortable typing experience without compromising your screen size. (Considering iPad Mini is already small, using touchscreen keyboard just make it smaller.) Other than that, it covers and protect your iPad from scratches, accidental bumps and spills with velvet-touch, easy-clean polyurethane cover. 

The keyboard built-in battery uses microUSB cable to charge and can last up to 3 months if used 2 hours per day. The casing SecureLock system will firmly fastened your iPad Mini to the frame which will prevent it from slipping out of the case. 

I let my buddy to try out this wireless keyboard casing for his iPad Mini and these what he have to say about the product.

1. I like the sleekness of the design.
2. The fit was great and securely hold my iPad without fearing it will drop out of the keyboard
3. I like the feel of the keyboard when I type.
4. It is ideal for notes taking.

1. The magnetic function to hold my iPad at an angle while I type can be a hindrance because the angle may not always be the best. If there is an option to adjust the angle while placed on a table will be great.
2. It takes a while to get used to the size of the keyboard and easily type "S" for an "A" for example.

Selling at S$129. Available in various colours like Carbon Black, Green Leash and Veil Grey. Come with 2-years limited hardware warranty. 

06 February 2014

StarHub Customers? Try this SmartSupport VAS when get brand new phone from StarHub Shop!

Have you ever wish that you back up all your photos, your video and especially your contacts when your beloved phone went dead on you, dropped into the toilet bowl, on the floor and screen cracked, stolen or simply went missing? Even so, replacing a new phone sometimes can be tedious and you urgently need a replacement phone quickly.

Quite recently, StarHub launched a new value added service specially to provide not just technical support for your brand new mobile phone purchased at StarHub Shop or Exclusive Partner Outlet, it also provide few other exciting features:
  • Automatically backup your photos, video and contacts from your smartphone to secured online backup storage. (5 GB allowed for photos and videos. Backup for contacts are unlimited. Amazon is the Cloud Provider.)
  • Locate your missing Smartphone, send alarm or even wipe your data if your smartphone is irrecoverable.
  • Anti-virus and Safe Browsing. 
  • Mobile Phone replacement with your backup content within 4 hours* in Singapore and selected countries. (*Report must be made & approved before 2pm Monday to Saturday or else it will be delivered the next working day)
Watch the below Ads to briefly understand why this is important for you.

Do note that the mobile replacement (new or refurbished sets) does not come free and it can only occur twice within one year. How much you need to pay is depending whether is it a swap or replacement, refer to the table for the fees payable. You can use your credit card to pay while you report or cash when phone is delivered to your desired address. Swap does not include SIM card and battery unless your mobile phone battery is non-removable like iPhone or HTC One. If your phone model is not available, StarHub will replace with a different brand, model and/or colour, usually comparable or better than your existing phone.

I manage to have a trial of their Smart Support software for HTC Butterfly S running on Android 4.3. 

Search StarHub and scroll down to this app at Google Play Store. Click Install.

Loading after installing...

Terms and Condition.... check to agree.

Allow this app to access your data and location.

Enter your mobile number to proceed.

You should receive a SMS pin, enter it to continue. 

Creating my own password and set security question in case I forget my password. Need to enter email add too.

Need to activate to allow this app to do the above.

Downloading virus definition and updates...

Options available for Backup

Here is the process...

Showing the result of my backup

All these are pretty straight forward, set it up and forget. Very useful for those mobile phone users who are not really IT Savvy and this will be a help mate for sure. It will run on the background and all these data that you back up will be restored to your replacement mobile phone. Your contacts, your photos (even if it is stored in microSD card) or video etc. No SMS will be back up however and no other data. 

One of the limitation I feel is the storage space and perhaps they can allow users to pay subscription fees for bigger storage space capacity. Also, StarHub Customers have to decide on the spot if they want to have this service, else they will not be able to enjoy this service at all.  It will be good if they are given at least 48 hours to consider whether to take up the service or not as not many are aware of this VAS.